Refund policy
Refund Policy
▪️ Cancellation
You may cancel your order within 24 hours of placing it. Please note that it will take 3 to 5 business days to process the refund back to your original payment method.
▪️ Returns
Our policy allows returns or exchanges for items purchased due to customer reasons. Please submit a return or exchange request within 8 days after receiving the item. Items must be unused and in the same condition as when received, and must be returned in their original packaging.
For returns due to customer reasons, shipping costs are the customer's responsibility. Shipping fees charged by us during delivery cannot be refunded, so please understand this in advance.
▪️ Other Non-Refundable Items
Sale Items
Only items at regular price are eligible for return. Unfortunately, sale items cannot be refunded.
If the returned item is not in its original condition due to our error, contains damaged or missing parts, or was not received in the original packaging.
Returns received more than 8 days after delivery (if applicable).
Upon receipt of a return, we will send an email confirming receipt of the returned item and inform you of whether the refund has been approved or denied. If approved, the refund will be processed and automatically applied to your credit card or original payment method within a certain period.
Delay or Missing Refunds (if applicable)
If you have not yet received your refund, first double-check your bank account details.
Then contact the credit card company directly. It may take some time before the refund is officially processed.
Next, contact your bank. In most cases, there is a processing delay before the refund is issued.
If you still haven't received your refund after completing all these steps, please contact yuhaoyang4912@gmail.com.
We only accept exchanges for defective or damaged products.
If you receive a damaged or defective item, please notify us within 72 hours of receiving the product. yuhaoyang4912@gmail.com
▪️ Delivery
To return an item, please contact yuhaoyang4912@gmail.com. Shipping costs for returns are the customer's responsibility and cannot be refunded.
Depending on your location, delivery times may vary for exchanged items.
For items shipped exceeding $75, consider using a trackable shipping carrier or purchasing shipping insurance.
We do not guarantee that returned items will be received in good condition.
If the return is initiated by the consumer, the consumer will be responsible for all shipping costs. Exact fees depend on the selected carrier.
In cases where the item is damaged or incorrect due to our reasons, the consumer will not be required to pay for shipping costs related to such issues.